In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 10 minutes late will forfeit the original appointment and be rescheduled.
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a $25 fee added to your next appointment.
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an nonrefundable deposit worth 25% of the service you want to book. Two or more missed appointments will mean that a full nonrefundable deposit will be required with each booking at the salon.
Right to refuse service
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.